Personal Repair

Submit your repair request online and let our experts restore your UNIKA hardware.

Fast & Reliable Service

Nationwide service centres in Beijing, Nanjing, Shenyang, Wuhan, and Guangzhou.

Expert Support

Our engineers provide chip-level diagnostics and repair for all UNIKA products.

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Service & Support

UNIKA Personal Repair
Service

Submit your repair request online. Our engineers in five cities provide chip-level diagnostics and repair for every UNIKA product within warranty.

How It Works

Three Steps to a Completed Repair

From application to return — every UNIKA personal repair follows the same three-stage workflow.

Submit your request

Apply Online

Follow the UNIKA WeChat service account, enter the Service Centre, select your product series, and submit a personal repair appointment.

Ship to the service centre

Send Your Unit

Pack the unit carefully and ship it to the Shuangmin After-sales Department in Shenzhen. Round-trip freight is borne by the user.

Repair and return

Track & Receive

The assigned service centre diagnoses, repairs, and ships the unit back. Standard repair completes within 30 working days of arrival.

Coverage

Five Service Centres Across China

Once your repair request is approved, the nearest service centre handles the unit based on your city.

Beijing

Northern China

National HQ
Chip-level diagnostics

Nanjing

Eastern China

Regional service hub
Board-level repair

Shenyang

Northeast

Northeast region
Component-level rework

Wuhan

Central China

Central coverage
Mainboard swap & repair

Guangzhou

Southern China

South regional hub
Graphics-card repair

Coverage Notes

Eligible Products & Exclusions

The personal repair programme applies to every UNIKA product within the warranty period. The following items are not eligible.

Not Eligible for Personal Repair

Cryptocurrency mining cards (used for mining workloads).
Products beyond the 3-year warranty period.
Poor appearance products: deformation, impact marks, scratches, missing parts, or other external-force damage. Refer to the Three Guarantees service card for full after-sales terms.
Units without a valid warranty certificate, or where the warranty label has been torn, damaged, or altered.
Products disassembled, repaired, or modified without UNIKA's authorisation (e.g. bent PCI bracket, removed heatsink or fan, PCB deformation, collision damage).

Packing & Shipping

Send Your Unit Safely

Pack carefully and ship to the Shenzhen after-sales department using a carrier with a trackable standard operating procedure.

Shipping Recommendations

Pack the unit with adequate cushioning to prevent transit damage.
Use a carrier with a trackable standard operating procedure to avoid post-shipment disputes.
Damage in transit is the customer's responsibility.
Mark the defect cause on or inside the package so engineers can start diagnosis immediately.

Ship-To Address

Recipient: Shuangmin After-sales Department

402, Building 405, Shangbu Industrial Zone, Futian District, Shenzhen, Guangdong, China

Tel / WeChat: 13380373687

Note: Round-trip freight is borne by the user.

Frequently Asked Questions

Common Repair Questions

Quick answers to the questions most customers ask before submitting a personal repair request.

How do I apply for a personal repair?

Follow the UNIKA WeChat service account, enter the Service Centre, select your product series, and submit a personal repair appointment. The service centre confirms your appointment within five business days.

Which products are eligible for personal repair?

All UNIKA products within the warranty period are eligible. Mining cards and out-of-warranty units are not eligible. Poor appearance products follow the Three Guarantees service card terms.

Do I pay for shipping?

Yes. Round-trip freight is borne by the user. We recommend using a carrier with a trackable standard operating procedure to prevent transit damage.

How long does the repair take?

Standard repairs complete within 30 working days of the unit arriving at the service centre, excluding weekends and public holidays. Status updates are sent via WeChat or SMS.

Can I track the repair status?

Yes. The assigned service centre sends progress updates via WeChat and SMS. You can also reach the after-sales team through the contact form below.

Need Help With a Repair Request?

Reach our after-sales team for questions on eligibility, shipping, or repair status. We respond within one business day.