UNIKA "Three Guarantees" Service Policy

UNIKA's after-sales service policy is as follows: 7-day return, 15-day exchange, and 3-year repair from the date of purchase. Detailed rules are listed below:

1. 7-Day Return

Within 7 days of purchase, if the product is used normally and a quality issue occurs, the customer may choose to return, exchange, or repair the product. If the customer chooses to return, the seller is responsible for returning the product and refunding the purchase price.

2. 15-Day Exchange

Within 15 days of purchase, if the product is used normally and a quality issue occurs, the customer may choose to exchange or repair the product. If exchange is chosen, the seller must replace the product with the same model and specifications. If the same model is discontinued, it should be replaced with a product of the same brand and gaming/3D performance (excluding mining and computing performance).

3. 3-Year Repair

Within 3 years of purchase, if a quality issue occurs during normal use and the product is within the normal warranty scope, a 3-year repair service will be provided. If the original model cannot be repaired during the warranty period, the manufacturer will replace it with the same model or, if unavailable, a product of the same brand and gaming/3D performance (excluding mining and computing performance) that is not lower than the original.

4. Exclusions

Under the following circumstances, the three guarantees do not apply:

• Product quality issues caused by cryptocurrency mining.
• Exceeding the 3-year warranty period.
• Warranty labels that are torn, damaged, or illegible.
• Damage caused by not following the user manual for use, maintenance, or storage.
• Products disassembled, repaired, or modified without UNIKA's authorization (e.g., deformation of the PCI bracket, fan or heatsink removal, PCB board deformation, collision damage, etc.).
• No valid warranty certificate, or the warranty certificate has been altered.
• The product model and serial number on the warranty certificate do not match the actual product.
• Damage caused by accidents, misuse, or force majeure (e.g., surface scratches, burnt gold fingers, damaged electronic components, PCB board damage, deformation, collision marks, etc.).
• Damage caused by improper transportation, use, or storage (e.g., moisture, corrosion, mechanical damage, etc.).

5. Repair Instructions

• After receiving the repaired product, the customer should send it back within 14 working days (excluding shipping time, weekends, and public holidays). If this period is exceeded, the customer is responsible for the replacement.
• The customer may choose to repair or return the product.
• For products beyond the free warranty period, we still provide services beyond industry standards and national regulations. If simple parts (e.g., small capacitors, resistors, crystals, etc.) are found damaged during inspection, we will repair or replace them for free.
• If more serious parts are damaged (e.g., main chip, PCB board, display memory particles, fans, etc.), we will first seek the customer's consent to pay for the repair, charge for the relevant parts, and then proceed with the repair.
• If replacement parts cannot be found on the market, the company will return the faulty product to the customer. Processing time is within 30 working days.
• Gifts and accessories included with UNIKA products, as well as other protective covers, brackets, U disks, USB cables, etc., are not covered by the warranty.

Note: UNIKA reserves the right to modify and interpret these terms as necessary to fulfill its obligations.

UNIKA After-Sales Service Department